Canecto on BigCommerce Support
We will do our best to help you get the most out of Canecto on BigCommerce. You can contact us in different ways. If you prefere to talk and share screen, then book us for a Skype session, or write to us if this works better for you.
Send us a mail
Canecto on BigCommerce FAQ
How do I access my reports?
Your reports are mails to the mail address that you have set up in your BigCommerce account.
How do I get the most out of my findings?
You can read all about how the Growth Report is structured and how you can get the most out of it in our Report Guide here.
How do I manage my setting?
You log in to your Canecto dashboard via your BigCommerce account. From there it is possible to manage goal and report configurations.
How often do I get my reports?
You can choose wether you would like to receive your personal Growth Report once a week or once a month. You can change this setting in your account on www.canecto.info.
Can I change the report data period?
Yes.You can select if you like 7 days or 1 month as your default data collection period. This is done on your canecto dashboard.
What is goal and how do I work with them?
You can choose different goals to be shown in the report. The Growth Report works both with ‘softer’ goals such as branding and more actionable goals. These goals can be target pages (important web pages for your business), pdf downloads, videos views and filling out forms (e.g. a contact formula).
When can I set up my goals?
It is not possible to set any goals within the first 7 days of installing the script as the system will need to get to know your users’ behavior.
Do I receive enough traffic?
We recommend that a website have a minimum on 100 page views weekly. If you receive a smaller amount of traffic then you won’t get very much value from the Growth Report. This is because our system will have difficulties giving valid recommendations based on the small amount of traffic.
How is my data handled?
We understand that data security is always an issue one should keep in mind. However, you have nothing to worry about sharing your data with Canecto. When you run Canecto on your website, the installed script will send information to our servers from your site, never the other way around. We also use various encryption algorithms in our communication to ensure that only valid Canecto users can access our servers.
Is it GDPR compliant?
Yes! The GDPR affects the general collection of customer data collection and storage. Canecto however are only covering the part that has to do with web analytics. In other words, we do not track data that can be linked directly to your specific users.
Will the script make my site slower?
Do you share my data?
More ressources to get you startet
Our goal in Canecto is to help you become a truly data-driven online business owner. The cornerstone element in this effort is your grown report.
We have also created different kinds of knowledge areas that can help you understand how you can get even more out of your site in different ways:
How to grow your online business
How to grow your online business: Know in a non-tech way the process of how you can use web analytics findings to grow your business.
Content Analytics. One of the advantages of using AI to do web analytics for you is that AI can be used to let you know how your content performs in a new way. Few companies are working in this field yet, so we have made a section that lets you in on how to benefit from this new area.
Web Analytics Wiki
Web analytics Wiki: A walkthrough of the terms that are used in the web analytics word. Described in a way that a non-expert could understand.
A to Z
A to Z: Explanations on what to do if you need to focus on specific development of your site. Like getting better conversion rates, or more quality traffic.
The Canecto Blog
The Canecto blog: Know the latest in the field of automated analytics, including our latest findings